Estera Concierge
Every WhatsApp message.
Answered in seconds.
Estera Concierge handles every inbound WhatsApp conversation — answering questions, qualifying leads, and booking appointments 24/7, without your team lifting a finger.
Response time to every inbound message
Available on every day of the year
WhatsApp open rate vs. 20% for email
Simultaneous conversations handled
What it does
Your best team member.
Always online.
When a customer messages you on WhatsApp, they expect an immediate reply. Estera Concierge delivers one — every time, at any hour. It understands context, handles complex requests, and knows when to involve your team.
“We get 80+ WhatsApp inquiries a day. Before Estera, half went unanswered after hours. Now every message gets a reply and 60% of bookings happen outside office hours.”
— Operations manager, boutique hotel group, Porto
How it works
Deploy in hours.
Run forever.
We configure Estera Concierge around your business, connect it to your WhatsApp number, and handle the entire setup. You're live in days — not months.
We learn your business
A 30-minute onboarding session covers your services, FAQs, booking process, and tone of voice. We handle the rest.
Estera is configured and tested
We train Estera Concierge on your content, connect it to your calendar and CRM, and run thorough testing before go-live.
Every message is handled
Your WhatsApp number is connected. From day one, Estera answers every message, books every appointment, and keeps your team focused.
Built for your industry
One AI concierge.
Every type of business.
Hotels and Restaurants
- Answer availability and pricing questions instantly
- Take reservations and table bookings 24/7
- Handle special requests and dietary needs
- Send pre-arrival and pre-booking confirmations
- Collect post-visit reviews automatically
Real Estate Agencies
- Respond to property inquiries in seconds
- Qualify buyer and renter intent automatically
- Schedule viewings without agent involvement
- Answer questions about listings and areas
- Route hot leads to the right agent instantly
Clinics and Luxury Services
- Handle appointment requests around the clock
- Answer treatment and service questions
- Send pre-appointment and aftercare instructions
- Manage cancellations and reschedules
- Upsell relevant treatments based on inquiry
Comparison
Estera Concierge vs.
The Alternatives
A human team can't be everywhere at once. Basic chatbots frustrate customers. Estera Concierge combines the speed of automation with the fluency of a trained team member.
| Estera Concierge | Human Team | Basic Chatbot | |
|---|---|---|---|
| Response time | < 5 seconds | Minutes to hours | Instant but rigid |
| Available 24/7 | Always | Office hours only | Yes |
| Handles complex questions | Yes | Yes | No |
| Books appointments | Automatic | Manual | Rarely |
| Simultaneous conversations | Unlimited | 1–2 at a time | Unlimited |
| Qualifies leads | Yes | Yes, inconsistently | No |
| Escalates to humans | Intelligently | N/A | Rarely |
| Monthly cost | Up to 90% less | €2,500–4,000+/mo | Lower, but limited ROI |
* Cost figures based on UK/EU hospitality and real estate industry averages including employer taxes.