Estera Concierge
AI receptionist that answers on WhatsApp.
Estera Concierge is your AI WhatsApp receptionist - it replies to every inbound message in seconds, qualifies leads, books appointments, and follows up automatically. 24/7, no human needed.
- < 5s
- Response time to every inbound message
- 24/7
- Available on every day of the year
- 100%
- WhatsApp open rate vs. 20% for email
Anca from Estera
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01What it does
Your best team member.Always online.
When a customer messages you on WhatsApp, they expect an immediate reply. Estera Concierge delivers one - every time, at any hour. It understands context, handles complex requests, and knows when to involve your team.
“We get 80+ WhatsApp inquiries a day. Before Estera, half went unanswered after hours. Now every message gets a reply and 60% of bookings happen outside office hours.”
Responds to every message in under 5 seconds
No customer waits. No message is missed. Estera Concierge picks up every inbound WhatsApp the moment it arrives - day or night.
Answers questions about your business
Trained on your services, pricing, availability, location, and FAQs - Estera gives accurate, on-brand answers without your team being involved.
Qualifies inbound leads
For every inquiry, Estera gathers what matters: what they're looking for, their timeline, budget, and intent - so your team only picks up hot leads.
Books appointments and reservations
Checks your live calendar, offers available slots, and confirms bookings directly - no back-and-forth, no double-booking.
Sends confirmations and reminders
Every booking triggers an automatic WhatsApp confirmation. A reminder goes out 2 hours before - reducing no-shows without any manual step.
Handles multiple conversations at once
Peak hours, weekends, public holidays - Estera Concierge manages unlimited simultaneous conversations with no drop in quality or speed.
Escalates to your team when needed
If a customer needs specialist help or requests a human, Estera hands off the conversation with full context - so your team can jump in without asking the customer to repeat themselves.
Speaks in your brand voice
Configured around your tone - whether that's formal and luxurious or warm and casual. Every reply sounds like it came from your best team member.
02How it works
Live in 3 minutes. Set it up yourself.
Sign up, enter your business info, and connect your WhatsApp number. Your AI concierge is live in under 3 minutes - no calls with our team, no implementation waiting.
- 01
Create your account
Sign up in seconds. Enter your services, FAQs, pricing, and tone using the guided setup - no technical knowledge needed.
- 02
Connect your WhatsApp
Link your existing WhatsApp Business number. Takes 2 minutes, no technical knowledge required. Connect your Google Calendar to enable automatic bookings.
- 03
Every message is handled
Your WhatsApp number is connected. From day one, Estera answers every message, books every appointment, and keeps your team focused.
03See it in action
Watch Estera Concierge handle a real WhatsApp inquiry.
A real client inquiry on WhatsApp for a law firm, qualified and booked into a consultation by Estera Concierge, no script, no actor, just the AI doing the job.
04Performance report
An AI receptionist that gets better every month.
On the 1st of every month, Estera reviews your real calls and chats, shows where it answered well and where it got stuck, and writes the fixes for you.
- 01
Month-over-month results
Conversations, resolution rate and handoffs to your team, for voice and WhatsApp, compared with the month before.
- 02
Where it got stuck
The questions your agent couldn't answer, found in real conversations and counted, so you know what to fix first.
- 03
One-click improvements
Every finding comes with a ready-to-use instruction for your agent. Add it to the prompt in one click.
- 04
In your inbox
The report is emailed to you on the 1st of every month. Refresh the analysis anytime, once a day.
05Built for your industry
One AI concierge. Every type of business.
Real Estate
Most leads go cold before anyone picks up.
Hotels
Guests expect instant replies. Your team can't always deliver.
Restaurants
The phone rings during service. Somebody always misses it.
Dental & Medical
Your receptionist handles too many repetitive tasks.
Beauty & Wellness
You're running a salon, not a call centre.
Auto
Half your leads come in after the showroom closes.
Home Services
You're on the tools. The phone is ringing.
Law Firms
Potential clients compare multiple firms at once.
Fitness
Your front desk can't do it all.
Events
Venue enquiries take days to answer. Clients choose someone faster.
Veterinary
Reception is full. The phone keeps ringing.
Travel
Travel clients want instant answers. Your consultants can't always oblige.
Financial
High-value leads compare multiple advisors at once.
Vacation Rentals
Guests ask the same questions. Every single booking.
Medical Clinics
Patients call when you're with another patient.
Physiotherapy
Patients call during sessions. Therapists answer instead of treating.
Auto Repair
Mechanics are fixing cars. Nobody is answering the phone.
Aesthetic Clinics
Clients research treatments late at night. You're not there to answer.
Cleaning
Clients request quotes in the evening. By morning they have already booked someone else.
Accounting
Your accountants waste hours on calls that should never reach them.
Weddings
Couples browse for planners in the evening. The first to respond wins the booking.
Driving Schools
Students decide on impulse. Slow responses send them to a different school.
Tattoo Studios
Artists are tattooing. Bookings are going to someone else.
Tutoring Centers
Parents call and message at all hours. Nobody answers.
Photography
Wedding leads go to the first photographer who replies.
Mortgage
Mortgage leads go cold in minutes, not hours.
Don't see your industry?
Estera adapts to any business that runs on calls and messages. Browse every industry page.
06Comparison
Estera Concierge vs.The Alternatives
Basic chatbots frustrate customers with rigid flows. Estera Concierge combines the speed of automation with the fluency of a trained team member.
| Estera Concierge | Your team | Basic Chatbot | |
|---|---|---|---|
| Response time | < 5 seconds | Minutes to hours | Instant but rigid |
| Available 24/7 | Always | Office hours only | Yes |
| Handles complex questions | Yes | Yes | No |
| Books appointments | Automatic | Manual | Rarely |
| Simultaneous conversations | Unlimited | 1–2 at a time | Unlimited |
| Qualifies leads | Yes | Yes, when available | No |
| Escalates to humans | Intelligently | Handled directly | Rarely |
| Monthly cost | from €49/month | €2,500–4,000+/mo | Varies (limited ROI) |
| Languages supported | 90+ | 1–2 | Depends on platform |
| Follow-up messages | Automatic | Manual | No |
| CRM & Shopify sync | Built-in | Manual entry | Rarely |
* Estera Concierge plans start from €49/month.
07Enterprise-ready
Connects to your tools. Protects your data.
Estera plugs into the systems you already run, and handles customer data under a signed GDPR agreement.
Integrations
Business messaging
Google Calendar
Two-way booking sync
Shopify
Orders and products
Webhooks
Push every call and chat to any system
Your CRM
Contacts and leads, synced
Custom integration
Booking systems and internal tools
Security and compliance
GDPR Data Processing Agreement
You stay the data controller. We process customer data only on your instructions.
Public sub-processor list
Every provider that touches your data is named in the DPA, from hosting to AI models.
Encryption and access control
Conversations, recordings and transcripts are encrypted and visible only to authorized people.
08FAQ
Questions aboutEstera Concierge
Everything you need to know before getting started.
Create your own agent now
3-minute setup. No code, no tech team required.