Estera for Travel Agencies
AI Receptionist for Travel Agencies
Estera responds to every WhatsApp message and call in seconds, qualifying travel preferences, providing options, and booking follow-up calls with your consultants, so you sell more without working more hours.
The problem
Travel clients want instant answers.
Your consultants can't always oblige.
Travellers research and enquire at all hours. Complex holiday requests need consultant time. Estera handles the initial qualification and information exchange, so your consultants only invest time in serious, ready-to-book clients.
Responds to every enquiry in under 5 seconds
Estera replies to every WhatsApp and call with a warm, professional response, gathering travel preferences and qualifying the lead before a consultant gets involved.
Qualifies destination, budget, and travel dates
Estera collects the essential information upfront, destination preferences, party size, travel dates, budget, and special requirements, reducing consultant prep time.
Books consultant calls for serious enquirers
Once a lead is qualified, Estera books a call or meeting with the right travel consultant, matching by destination expertise or client preferences.
Answers destination and product questions 24/7
Trained on your destination portfolio, package options, and pricing guides, Estera answers traveller questions accurately at any hour.
Follows up on quotes that haven't converted
Estera Messages sends a personalised follow-up to clients who received a quote but haven't confirmed, addressing objections and prompting a decision.
Re-engages past clients before booking season
Estera contacts past clients with personalised messages before peak booking season, capturing repeat business before they search elsewhere.
“Half our enquiries were from people who weren't ready to book. Estera qualifies them upfront, budget, dates, destination, and only passes the serious ones to our consultants. Our conversion rate doubled.”
Managing director, independent travel agency
How it works
Live in one session.
Qualifying leads all night.
Estera connects to your agency's WhatsApp and phone. We train it on your destination portfolio and qualification process, and it's live within 24 hours.
We learn your destinations and products
We cover your destination portfolio, product range, pricing levels, qualification criteria, and how you prefer to hand off to consultants.
Configured and tested
Estera is trained on your content, connected to your calendar, and tested across enquiry types, from last-minute weekend breaks to complex multi-destination itineraries.
Every enquiry qualified, every consultant's time protected
From day one, Estera handles initial qualification. Your consultants only speak to serious, ready-to-book clients, converting more and working smarter.
Estera tools for travel
Sell more holidays.
Without more hours.
Estera Voice
Estera Voice
Answers every call to your agency, qualifying the enquiry, answering questions, and routing to the right travel consultant.
Answers every call instantly, without hold music
Conducts initial travel preference qualification
Routes complex bookings to specialist consultants
Books callback appointments for ready-to-buy clients
Works evenings and weekends when travellers are planning
Estera Concierge
Estera Concierge
Handles every inbound WhatsApp, qualifying travel preferences, answering destination questions, and booking consultant calls.
Responds to every enquiry in under 5 seconds
Qualifies destination, budget, dates, and party size
Answers destination and product questions 24/7
Books consultant calls for qualified leads
Sends travel inspiration and options to warm leads
Comparison
Estera Agents vs.
The Alternatives
Look beyond cost. Hiring a person means months of recruiting, contracts, admin overhead, and the risk they leave at any moment.
| Estera Agents | Staff Member | No solution | |
|---|---|---|---|
| Available 24/7 | Yes | No | No |
| Estimated monthly cost | from €49/month | €1,200–2,000/mo* | Lost customers |
| Weekends & holidays | Included | Extra cost | Missed calls |
| Simultaneous calls | 30+ | 1 at a time | 0 |
| Simultaneous conversations | Unlimited | 1 at a time | 0 |
| WhatsApp confirmations | Automatic | Manual | No |
| Staff turnover risk | Zero | High in hospitality | - |
| Setup time | 3 Minutes | 4–8 weeks recruiting | - |
| Management overhead | None | Daily | - |
| Cancel anytime | Yes | Notice + legal risk | - |
| HR & admin paperwork | None | Contracts, payroll | - |
* Recruiting timelines and costs are based on hospitality industry averages. Staff turnover rate in hospitality averages 70–80% annually. Estera setup time may vary depending on your existing calendar and phone systems. Monthly staff cost includes gross salary plus employer contributions and is based on hospitality industry averages in Romania/Eastern Europe.
FAQ
Questions about Estera
for travel agencies
Everything you need to know before getting started.
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