Estera for Law Firms
AI Receptionist for Law Firms
Estera handles every inbound enquiry, qualifying the case, collecting client details, and booking consultations, so your solicitors focus on legal work, not gatekeeping.
The problem
Potential clients compare
multiple firms at once.
People in legal difficulty contact several firms simultaneously. The first firm to respond with a human or near-human conversation wins the instruction. Estera makes you that firm.
Responds to every enquiry instantly
Estera replies to every WhatsApp, web enquiry, and missed call in under 5 seconds, day or night, including bank holidays.
Qualifies cases without solicitor involvement
Estera collects case type, circumstances, timeline, and budget, ensuring your team only consults on cases that fit your practice areas and fee levels.
Books consultations automatically
Estera checks solicitor availability and confirms consultation appointments without any admin involvement, initial or follow-up.
Handles sensitive enquiries professionally
Configured for legal sensitivity, family law, personal injury, employment matters, Estera handles distressed enquiries with the appropriate tone and care.
Manages after-hours and weekend enquiries
Legal crises don't happen between 9 and 5. Estera Voice and Concierge capture every after-hours enquiry and ensure it's actioned first thing.
Follows up on consultations that didn't convert
Estera Messages sends a tailored follow-up to prospects who attended a consultation but didn't instruct, reopening conversations at the right moment.
“Our intake process used to take two days to respond to new enquiries. Estera responds in seconds and books the consultation before the client has even spoken to a competitor.”
Managing partner, commercial law firm, London
How it works
Intake live within a day.
No IT project required.
Estera connects to your firm's WhatsApp and phone line. We train it on your practice areas, fee structure, and intake criteria, and your intake is running within 24 hours.
We learn your practice and intake process
We cover your practice areas, qualification criteria, fee structures, and any sensitive matter types that require specific handling or escalation.
Configured and tested
Estera is trained on your specific requirements, connected to your calendar and case management system, and tested across a full range of enquiry types.
Every enquiry handled, every consultation booked
From day one, no enquiry goes unanswered. Qualified prospects get booked. Solicitor time is protected for legal work.
Estera tools for law firms
Intake that works
while you're in court.
Estera Voice
Estera Voice
Answers every call to the firm, taking enquiry details, booking consultations, and ensuring no potential client goes to a competitor.
Answers 100% of calls, including out of hours
Conducts preliminary intake over the phone
Books consultation appointments in real time
Routes urgent matters to an available solicitor
Works evenings and weekends for time-sensitive cases
Estera Concierge
Estera Concierge
Handles every inbound WhatsApp enquiry, qualifying the matter, collecting key details, and booking consultations without solicitor involvement.
Responds to every enquiry in under 5 seconds
Qualifies matter type, circumstances, and budget
Books initial consultations automatically
Handles sensitive family, employment, and PI enquiries
Routes urgent matters to the on-call solicitor
Comparison
Estera Agents vs.
The Alternatives
Look beyond cost. Hiring a person means months of recruiting, contracts, admin overhead, and the risk they leave at any moment.
| Estera Agents | Staff Member | No solution | |
|---|---|---|---|
| Available 24/7 | Yes | No | No |
| Estimated monthly cost | from €49/month | €1,200–2,000/mo* | Lost customers |
| Weekends & holidays | Included | Extra cost | Missed calls |
| Simultaneous calls | 30+ | 1 at a time | 0 |
| Simultaneous conversations | Unlimited | 1 at a time | 0 |
| WhatsApp confirmations | Automatic | Manual | No |
| Staff turnover risk | Zero | High in hospitality | - |
| Setup time | 3 Minutes | 4–8 weeks recruiting | - |
| Management overhead | None | Daily | - |
| Cancel anytime | Yes | Notice + legal risk | - |
| HR & admin paperwork | None | Contracts, payroll | - |
* Recruiting timelines and costs are based on hospitality industry averages. Staff turnover rate in hospitality averages 70–80% annually. Estera setup time may vary depending on your existing calendar and phone systems. Monthly staff cost includes gross salary plus employer contributions and is based on hospitality industry averages in Romania/Eastern Europe.
FAQ
Questions about Estera
for law firms
Everything you need to know before getting started.
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