Estera for Hotels & Hospitality
AI Receptionist for Hotels
Estera handles inbound WhatsApp messages, phone calls, and outbound re-engagement, so your front desk team focuses on the guests who are already with you.
The problem
Guests expect instant replies.
Your team can't always deliver.
Late-night booking requests, weekend availability queries, and groups of guests messaging simultaneously, your front desk can't be everywhere. Estera can.
Answers availability and pricing questions instantly
Estera is trained on your room types, rates, and availability, it answers every guest question accurately, in any language.
Takes direct bookings without front desk involvement
Estera guides guests through the booking process on WhatsApp, checks live availability, and confirms reservations 24/7.
Handles special requests and group inquiries
Early check-in, airport transfers, dietary requirements, event spaces, Estera handles complex requests and routes to the right department.
Sends pre-arrival confirmations and upsells
Automated pre-arrival sequences confirm bookings, share arrival instructions, and offer relevant upgrades, increasing revenue per guest.
Manages the phone lines during peak hours
Estera Voice answers every call, handles FAQs, takes reservations, and routes complex calls to the right team member.
Re-engages past guests with targeted offers
Estera Messages contacts previous guests with seasonal offers and packages, driving direct bookings without OTA commission.
“We get 80+ WhatsApp inquiries a day. Before Estera, half went unanswered after 6pm. Now every message gets a reply in seconds.”
Operations manager, boutique hotel group, Porto
How it works
Set up in one session.
Zero disruption to your team.
Estera connects to your existing WhatsApp Business and phone number. No new hardware, no new software, just a smarter front desk from day one.
We learn your property and services
A 30-minute onboarding call covers your room types, pricing, FAQs, booking process, and any special configurations your property needs.
Estera is trained and integrated
We connect Estera to your property management system or booking calendar, train it on your content, and run full tests before going live.
Guests get instant answers, always
From day one, every WhatsApp message and inbound call gets an immediate, accurate response, with bookings confirmed automatically.
Estera tools for hotels
From inquiry to check-out
fully automated.
Estera Voice
Estera Voice
Answers every inbound call to your property, taking reservations, answering FAQs, and routing to the right department without hold times.
Answers 100% of calls, no hold music, no voicemail
Takes phone reservations in real time
Answers room type, pricing, and policy questions
Routes complex calls to the right team member
Works 24/7, including Christmas and bank holidays
Estera Concierge
Estera Concierge
Manages every inbound WhatsApp conversation, bookings, availability questions, special requests, and pre-arrival communication.
Responds to every guest message in under 5 seconds
Confirms room availability and takes direct bookings
Handles special requests and dietary preferences
Sends automated pre-arrival and post-stay messages
Collects reviews and feedback automatically
Comparison
Estera Agents vs.
The Alternatives
Look beyond cost. Hiring a person means months of recruiting, contracts, admin overhead, and the risk they leave at any moment.
| Estera Agents | Staff Member | No solution | |
|---|---|---|---|
| Available 24/7 | Yes | No | No |
| Estimated monthly cost | from €49/month | €1,200–2,000/mo* | Lost customers |
| Weekends & holidays | Included | Extra cost | Missed calls |
| Simultaneous calls | 30+ | 1 at a time | 0 |
| Simultaneous conversations | Unlimited | 1 at a time | 0 |
| WhatsApp confirmations | Automatic | Manual | No |
| Staff turnover risk | Zero | High in hospitality | - |
| Setup time | 3 Minutes | 4–8 weeks recruiting | - |
| Management overhead | None | Daily | - |
| Cancel anytime | Yes | Notice + legal risk | - |
| HR & admin paperwork | None | Contracts, payroll | - |
* Recruiting timelines and costs are based on hospitality industry averages. Staff turnover rate in hospitality averages 70–80% annually. Estera setup time may vary depending on your existing calendar and phone systems. Monthly staff cost includes gross salary plus employer contributions and is based on hospitality industry averages in Romania/Eastern Europe.
FAQ
Questions about Estera
for hotels
Everything you need to know before getting started.
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