Estera for Veterinary Clinics
AI Receptionist for Veterinary Clinics
Estera answers every call and WhatsApp message, booking appointments, answering clinical questions, and managing emergencies, so your team focuses on the animals, not the admin.
The problem
Reception is full.
The phone keeps ringing.
Anxious pet owners call repeatedly if they can't get through. Missed calls mean missed appointments and, in emergencies, distressed clients. Estera ensures every call is answered instantly.
Answers every call while reception is occupied
Estera Voice picks up every call during morning surgery, vaccination clinics, and any other busy period, with no hold time and no missed calls.
Books appointments and wellness visits 24/7
Pet owners can request an appointment at any time, Estera checks availability and confirms the booking instantly, including out-of-hours requests.
Triages emergencies to the right response
Estera is trained to recognise emergency keywords and clinical urgency signals, routing genuine emergencies to on-call staff immediately.
Answers common clinical and aftercare questions
Trained on your practice protocols, Estera answers medication questions, post-procedure aftercare, and vaccination schedule questions accurately.
Sends reminders that reduce missed appointments
Automated WhatsApp reminders 24 hours before every appointment, with a one-click confirm or reschedule. DNA rates drop by up to 35%.
Sends vaccination and health check reminders
Estera proactively contacts pet owners when their pet's vaccination, flea treatment, or annual health check is due, keeping patients in the care of your practice.
“During morning surgery, our receptionist couldn't answer the phone. We were missing 15-20 calls a day. Estera now answers every single one and books the appointment.”
Practice manager, small animal clinic, Edinburgh
How it works
Live before morning surgery.
Answering calls all day.
Estera connects to your practice phone and WhatsApp Business in a single session. We train it on your protocols and appointment rules, live within 24 hours.
We learn your practice and protocols
We cover your appointment types, emergency protocols, clinical FAQs, vaccination schedules, and how you prefer to handle different types of enquiry.
Integrated and tested
Estera connects to your practice management system and is tested across routine bookings, clinical questions, and emergency triage scenarios.
Every owner helped, every appointment booked
From day one, no call goes unanswered. Emergencies are triaged. Appointments are booked. Your team focuses on the patients.
Estera tools for vets
Built for busy
veterinary practices.
Estera Voice
Estera Voice
Answers every call when reception is occupied, triaging emergencies, booking appointments, and ensuring no pet owner goes unanswered.
Answers 100% of calls during surgery hours
Triages emergencies to on-call staff immediately
Books and manages appointments over the phone
Handles prescription and refill enquiries
Works 24/7 for urgent out-of-hours calls
Estera Concierge
Estera Concierge
Handles every inbound WhatsApp, booking appointments, answering aftercare questions, sending reminders, and managing vaccination due notifications.
Books appointments and wellness visits via WhatsApp
Answers aftercare and post-procedure questions
Sends DNA-reducing appointment reminders
Manages cancellations and reschedules automatically
Sends vaccination and health check due reminders
Comparison
Estera Agents vs.
The Alternatives
Look beyond cost. Hiring a person means months of recruiting, contracts, admin overhead, and the risk they leave at any moment.
| Estera Agents | Staff Member | No solution | |
|---|---|---|---|
| Available 24/7 | Yes | No | No |
| Estimated monthly cost | from €49/month | €1,200–2,000/mo* | Lost customers |
| Weekends & holidays | Included | Extra cost | Missed calls |
| Simultaneous calls | 30+ | 1 at a time | 0 |
| Simultaneous conversations | Unlimited | 1 at a time | 0 |
| WhatsApp confirmations | Automatic | Manual | No |
| Staff turnover risk | Zero | High in hospitality | - |
| Setup time | 3 Minutes | 4–8 weeks recruiting | - |
| Management overhead | None | Daily | - |
| Cancel anytime | Yes | Notice + legal risk | - |
| HR & admin paperwork | None | Contracts, payroll | - |
* Recruiting timelines and costs are based on hospitality industry averages. Staff turnover rate in hospitality averages 70–80% annually. Estera setup time may vary depending on your existing calendar and phone systems. Monthly staff cost includes gross salary plus employer contributions and is based on hospitality industry averages in Romania/Eastern Europe.
FAQ
Questions about Estera
for veterinary practices
Everything you need to know before getting started.
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