Estera for Medical Clinics
AI Receptionist for Medical Clinics
Estera answers every patient call and WhatsApp message for your medical clinic or GP practice, books appointments around the clock, and follows up with no-shows, so your staff can focus on patients, not the phone.
The problem
Patients call when you're
with another patient.
Every missed call is a patient who books at a competing clinic. Estera answers every call and WhatsApp message instantly, books the appointment, and sends a confirmation, without your reception staff lifting a finger.
Books appointments around the clock
Patients can book, reschedule, or cancel by WhatsApp or phone at any hour. Estera confirms the appointment and updates your calendar instantly.
Answers pre-visit questions accurately
Opening hours, directions, required documents, insurance coverage, specialist availability. Estera answers the most common patient questions without tying up your reception staff.
Follows up with no-shows and cancellations
When a patient misses an appointment, Estera sends a follow-up message to reschedule, reducing gaps in your calendar and recovering lost revenue.
Handles prescription and referral inquiries
Estera manages routine prescription renewal inquiries and referral questions, flagging anything that needs clinical attention to the right staff member.
Answers every call, even outside office hours
Estera Voice handles after-hours calls, takes messages, and books next-day appointments so patients never reach a voicemail.
Re-engages inactive patients with check-up reminders
Estera Messages sends personalised reminders to patients due for annual check-ups or follow-up visits, keeping your appointment book full year-round.
“We were losing 20-30 calls a day during consultations. Estera now handles all of them and our appointment book is full.”
GP clinic director, 3 locations, Warsaw
How it works
Set up in one session.
Live in 3 minutes.
Estera connects to your WhatsApp Business number and phone. Add your services, doctors, and opening hours and your AI receptionist is live in minutes.
Add your clinic details
Enter your services, doctors, opening hours, and the most common patient questions. Everything your patients typically ask, answered once, handled forever.
Connect WhatsApp and your phone
Link Estera to your WhatsApp Business number and phone in a few clicks. Run a quick test. The whole setup takes about 3 minutes.
Patients get instant responses, always
From day one, every call and WhatsApp message gets an immediate, accurate response. Appointments are booked automatically. Your staff steps in only when it matters.
Estera tools for medical clinics
From first inquiry to full appointment book
without a single missed call.
Estera Voice
Estera Voice
Answers every patient call even during consultations, books appointments, and routes urgent calls to the right staff member without putting anyone on hold.
Answers 100% of calls, no voicemail, no missed patients
Books next-day appointments after hours
Handles prescription and test result inquiries
Routes urgent calls to on-call staff
Works 24/7 including weekends and holidays
Estera Concierge
Estera Concierge
Manages every patient WhatsApp message, from appointment requests to pre-visit questions, confirmations, and follow-ups after the consultation.
Responds to every patient message in under 5 seconds
Books, reschedules, and cancels appointments automatically
Answers questions about services, doctors, and insurance
Sends appointment confirmations and reminders
Follows up with no-shows to reschedule
Comparison
Estera Agents vs.
The Alternatives
Look beyond cost. Hiring a person means months of recruiting, contracts, admin overhead, and the risk they leave at any moment.
| Estera Agents | Staff Member | No solution | |
|---|---|---|---|
| Available 24/7 | Yes | No | No |
| Estimated monthly cost | from €49/month | €1,200–2,000/mo* | Lost customers |
| Weekends & holidays | Included | Extra cost | Missed calls |
| Simultaneous calls | 30+ | 1 at a time | 0 |
| Simultaneous conversations | Unlimited | 1 at a time | 0 |
| WhatsApp confirmations | Automatic | Manual | No |
| Staff turnover risk | Zero | High in hospitality | - |
| Setup time | 3 Minutes | 4–8 weeks recruiting | - |
| Management overhead | None | Daily | - |
| Cancel anytime | Yes | Notice + legal risk | - |
| HR & admin paperwork | None | Contracts, payroll | - |
* Recruiting timelines and costs are based on hospitality industry averages. Staff turnover rate in hospitality averages 70–80% annually. Estera setup time may vary depending on your existing calendar and phone systems. Monthly staff cost includes gross salary plus employer contributions and is based on hospitality industry averages in Romania/Eastern Europe.
FAQ
Questions about Estera
for medical clinics
Everything you need to know before getting started.
Create your own agent now
3-minute setup. No code, no tech team required.