Estera for Vacation Rentals
AI Receptionist for Vacation Rentals
Estera handles every guest message for your vacation home, rental property, or short-term rental portfolio, from pre-booking questions to in-stay requests, so you spend time on growing your business, not answering the same questions over and over.
The problem
Guests ask the same questions.
Every single booking.
Check-in time, parking, Wi-Fi code, early check-out, pet policy. Every host answers these hundreds of times a year. Estera answers them instantly, in any language, at any hour.
Answers availability and pricing questions instantly
Estera is trained on your listing details, minimum nights, and seasonal rates, it answers every guest question accurately before they book elsewhere.
Covers every pre-stay question before arrival
Arrival time, parking details, lockbox location, Wi-Fi code, house rules. Estera answers pre-stay questions the moment a guest asks, so they arrive informed and confident.
Handles pet, parking, and policy questions
Pet-friendly? Parking included? Late check-out possible? Estera answers the most common pre-stay questions without you typing a single word.
Manages during-stay guest issues
Broken appliance, Wi-Fi problem, extra towel request. Estera triages in-stay issues, resolves what it can, and escalates to you when needed.
Answers calls from guests who can't reach you
Estera Voice answers every call, handles FAQs, and routes urgent issues to your phone so no guest is left stranded.
Requests 5-star reviews after every stay
After checkout, Estera follows up with a warm message and a direct link to leave a review, improving your rating across every platform.
“I manage 12 properties across three cities. Estera handles 90% of the guest messages so I can actually sleep at night.”
Short-term rental host, 12 properties, Lisbon
How it works
Set up in one session.
Live in 3 minutes.
Estera connects to your WhatsApp Business number. Add your listings, house rules, and common guest questions and your agent is live in minutes. No hardware, no technical team.
Add your property details
Enter your listing info, check-in process, house rules, and common guest questions. Everything your guests typically ask, answered once, handled forever.
Connect WhatsApp and your phone
Link Estera to your WhatsApp Business number and phone in a few clicks. Run a quick test conversation. The whole setup takes about 3 minutes.
Guests get instant answers, always
From day one, every WhatsApp message and incoming call gets an immediate, accurate response. You only step in when it really matters.
Estera tools for vacation rentals
From first inquiry to 5-star review
fully automated.
Estera Voice
Estera Voice
Answers every call from guests who need help during their stay, taking messages and routing urgent issues to you without putting guests on hold.
Answers 100% of calls, no voicemail, no missed guests
Handles lockout calls, appliance issues, and local questions
Takes messages from contractors and cleaners
Routes urgent calls directly to your phone
Works 24/7, including weekends and holidays
Estera Concierge
Estera Concierge
Manages every guest WhatsApp message, from pre-booking questions to check-in instructions, in-stay requests, and post-stay review prompts.
Responds to every guest message in under 5 seconds
Covers pre-stay questions: arrival time, parking, Wi-Fi, house rules
Handles FAQs: parking, Wi-Fi, pets, early check-out
Triages in-stay issues and escalates when needed
Requests 5-star reviews after every stay
Comparison
Estera Agents vs.
The Alternatives
Look beyond cost. Hiring a person means months of recruiting, contracts, admin overhead, and the risk they leave at any moment.
| Estera Agents | Staff Member | No solution | |
|---|---|---|---|
| Available 24/7 | Yes | No | No |
| Estimated monthly cost | from €49/month | €1,200–2,000/mo* | Lost customers |
| Weekends & holidays | Included | Extra cost | Missed calls |
| Simultaneous calls | 30+ | 1 at a time | 0 |
| Simultaneous conversations | Unlimited | 1 at a time | 0 |
| WhatsApp confirmations | Automatic | Manual | No |
| Staff turnover risk | Zero | High in hospitality | - |
| Setup time | 3 Minutes | 4–8 weeks recruiting | - |
| Management overhead | None | Daily | - |
| Cancel anytime | Yes | Notice + legal risk | - |
| HR & admin paperwork | None | Contracts, payroll | - |
* Recruiting timelines and costs are based on hospitality industry averages. Staff turnover rate in hospitality averages 70–80% annually. Estera setup time may vary depending on your existing calendar and phone systems. Monthly staff cost includes gross salary plus employer contributions and is based on hospitality industry averages in Romania/Eastern Europe.
FAQ
Questions about Estera
for vacation rentals
Everything you need to know before getting started.
Create your own agent now
3-minute setup. No code, no tech team required.