Estera for Mortgage Brokers
AI Receptionist for Mortgage Brokers
Estera responds to every inbound mortgage lead in under 5 seconds, on WhatsApp, by phone, and via SMS, so your brokers focus on closing deals, not chasing borrowers who already called a competitor.
The problem
Mortgage leads go cold
in minutes, not hours.
Borrowers contact multiple brokers at the same time. The first broker to reply wins the consultation. When you are in a client meeting or reviewing applications, new leads arrive and go cold before you can respond. Estera makes sure you are always first.
Instant reply to rate, eligibility, and process questions
Estera answers every WhatsApp and phone inquiry about rates, loan eligibility, and application steps in under 5 seconds, day or night.
Books pre-qualification consultations automatically
Estera checks your live calendar and books pre-qualification appointments directly, without any manual step from your team.
Follows up with leads who did not complete their application
Estera Messages re-engages borrowers who started an inquiry but dropped off, with personalised WhatsApp follow-ups that bring them back.
Answers calls while you are in a client meeting
Estera Voice picks up every inbound call while you are busy, qualifies the borrower, and books a callback or consultation for when you are free.
Re-engages cold leads with rate change alerts
When rates shift, Estera automatically contacts interested leads who did not convert, giving them a reason to re-engage and book a new consultation.
Qualifies first-time buyers vs. refinancers automatically
Estera identifies whether each lead is a first-time buyer, home mover, or refinancer, and routes them to the right product conversation from the first message.
“A lead asked about rates at 11pm on Sunday. Estera replied, booked a Monday consultation. We closed that deal two weeks later.”
Senior mortgage broker
How it works
Live in 3 minutes.
Responding from the first lead.
Create your Estera agent in minutes. Describe your mortgage products and process, connect your existing WhatsApp and phone line, and you are live. No calls needed, no IT work.
Describe your mortgage products and process
Tell Estera about your loan products, qualification criteria, and booking process. No calls needed, no IT work required.
Estera is configured and tested
Estera is set up with your products, FAQs, and calendar integrations. Review every scenario before going live.
Every lead is handled from day one
Estera goes live on your WhatsApp and phone line. Every inquiry gets an instant response. Every consultation gets booked.
Estera tools for mortgage brokers
Three tools working together
to book more consultations.
Estera Voice
Estera Voice
Your AI receptionist answers every call while you are with a client, qualifies the borrower, and routes serious leads to your team. No missed calls, no lost deals.
Answers 100% of inbound calls, including evenings and weekends
Qualifies borrowers over the phone in a natural conversation
Books consultations and callbacks in real time
Handles multiple calls simultaneously during peak hours
Sends a WhatsApp summary after every call
Estera Concierge
Estera Concierge
Handles every inbound WhatsApp inquiry, answering rate and eligibility questions, booking pre-qualification consultations, and qualifying each lead while you are busy with a client.
Responds to rate and eligibility inquiries in under 5 seconds
Books pre-qualification consultations in your live calendar
Qualifies first-time buyers, home movers, and refinancers automatically
Answers questions about mortgage types, terms, and requirements
Escalates ready-to-proceed leads directly to the right broker
Comparison
Estera Agents vs.
The Alternatives
Look beyond cost. Hiring a person means months of recruiting, contracts, admin overhead, and the risk they leave at any moment.
| Estera Agents | Staff Member | No solution | |
|---|---|---|---|
| Available 24/7 | Yes | No | No |
| Estimated monthly cost | from €49/month | €1,200–2,000/mo* | Lost customers |
| Weekends & holidays | Included | Extra cost | Missed calls |
| Simultaneous calls | 30+ | 1 at a time | 0 |
| Simultaneous conversations | Unlimited | 1 at a time | 0 |
| WhatsApp confirmations | Automatic | Manual | No |
| Staff turnover risk | Zero | High in hospitality | - |
| Setup time | 3 Minutes | 4–8 weeks recruiting | - |
| Management overhead | None | Daily | - |
| Cancel anytime | Yes | Notice + legal risk | - |
| HR & admin paperwork | None | Contracts, payroll | - |
* Recruiting timelines and costs are based on hospitality industry averages. Staff turnover rate in hospitality averages 70–80% annually. Estera setup time may vary depending on your existing calendar and phone systems. Monthly staff cost includes gross salary plus employer contributions and is based on hospitality industry averages in Romania/Eastern Europe.
FAQ
Questions about Estera
for mortgage brokers
Everything you need to know before getting started.
Create your own agent now
3-minute setup. No code, no tech team required.